We employ industrial-grade protective packaging: First, all product surfaces are wrapped with anti-scratch pearl cotton foam. High-strength protective corner guards are then added to edges and corners. Finally, custom wooden crates or boxes are used for overall reinforcement, ensuring the goods can safely withstand the challenges of long-distance international shipping.
Yes. Each shipment package is affixed with a unique logistics tracking QR code. Scanning the code allows you to view the real-time shipping status, with clear visibility into key milestones from factory dispatch, port departure, customs clearance, to final delivery.
Total delivery time = Production cycle + International shipping time.
Production Cycle: Typically 15-30 working days, depending on order complexity and current production schedule.
International Shipping Time: Primarily depends on the destination, shipping method (sea/air freight), and customs clearance efficiency. For example, sea freight door-to-door time to major ports in Europe or America is approximately 30-60 days.
We will provide you with a detailed estimated timeline after your order is confirmed.
International freight is determined by the total volumetric weight (CBM) of the goods, the destination, and your chosen shipping method (sea freight/air freight/courier). We partner with multiple reliable international logistics companies. After you provide detailed cargo information and the destination, we can offer you the most cost-effective shipping solution and quotation.
We are committed to properly handling damages caused during shipping. If you find severe external packaging damage or product damage upon receipt, please immediately take photos or videos as evidence and contact us within 48 hours. We will initiate the after-sales process promptly to arrange replacement of the damaged parts or the entire product for you.
We have self-operated or certified professional installation teams in many key global markets. Service scope, availability, and fees vary by region. You can inquire during the product consultation phase about whether installation service is covered in your area and obtain relevant details.
Yes. We provide detailed electronic installation manuals, installation video tutorials, and can offer remote installation guidance via online video calls to ensure you can complete the installation successfully.
We provide comprehensive after-sales protection. All products come with a 20-year warranty covering materials and workmanship. For non-customized standard products, returns or exchanges can be requested within a specified period after receipt, provided the items are unopened, undamaged, and in resalable condition. The specific warranty terms, return/exchange policies, and timeframes will be confirmed with your sales order contract. Please review them in detail before purchasing.
Yes, we are the source factory for windows and doors. Our headquarters features an aluminum warehouse of 15,000 square meters, supplemented by multiple production bases across China, totaling an area of 34,000 square meters.
You can contact us via the email or phone number located in the top right corner of the website homepage. To handle your request efficiently, we recommend briefly stating your project type (e.g., home replacement, new construction project, or commercial partnership) and your country/region when you reach out.
Our headquarters is located in Nanhai District, Foshan City, Guangdong Province, China – the core industrial hub for aluminum profiles and window/door manufacturing in the country. You can find the specific address by checking the map on the "Contact Us" page of our website.
We provide competitive pricing schemes for different types of clients. For end consumers, prices are calculated based on product configuration, order quantity, and destination. For distributors, contractors, or large project partners, we offer exclusive distributor pricing and collaboration support. Specific policies vary by market. Please contact our customer service and provide an overview of your needs for a targeted quotation.
